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Technical Support Engineer Job Description | Glassdoor Senior Support Engineer Job Description | Velvet Jobs A senior support engineer specializes in providing technical support to clients. Please don't hesitate to apply - we'd love to hear from you. Senior Application Support Engineer Job Description Template. IT Support Engineer Responsibilities: Installing and configuring client computer systems. Responding to client IT support requests. What Does a Technical Support Senior Engineer Do? - Zippia Senior Technical Support Engineer job in Watertown in the office; Prepare documentation and reports for processes within the company; They resolve customer issues and close tickets efficiently. The Senior Engineer must be at a high level of technical expertise with the Minerva product line and the underlying technologies, capable of troubleshooting complex technical issues, interfacing with Engineering and QA teams to resolve customer issues quickly. 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